Bus ticket Booking is effortless on redBus. To book the bus tickets, go to the main page and enter your source city and destination city in the “From” and “To” fields, respectively. Enter the travel date and hit the search button. Now, you will see the bus list available on the given bus route. You can use the filter option, such as duration, fare, bus type, etc., to rearrange the list accordingly. This makes it easier for customers to book their bus tickets online with redBus.

Yes. You can change the journey date after booking a bus ticket on redBus by clicking the “Reschedule” icon if your travel plan might get interrupted while booking. Bus operators with the “Reschedule icon” next to it offer rescheduling of the bus ticket in case your initially selected date is not viable to travel on.

It depends on the bus operator you have booked your online bus tickets with. Even mTickets are available on redBus. For operators that support mTickets, the SMS that is sent to your mobile can be produced at the time of boarding and you will be allowed to travel.For operators that do not support mTickets it is a must to take a printout of the e-ticket and produce it at the time of boarding. The e-ticket is sent to the e-mail ID provided at the time of boarding.To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.

A copy of the bus ticket would have been sent to you by email when you booked bus ticket online. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call centers and our executive will resend you a copy by mail.

An mTicket is an SMS that is sent to your mobile on booking bus tickets with select private bus operators. This SMS has the TIN number and the PNR number along with other ticket related information. It can be used to board the bus. Please note that not all operators accept mTickets. To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.

You can generate your mTicket online. To generate m-Ticket online click on the Print/SMS ticket link on the redbus home page on www.redBus.in. Enter your TIN number mentioned on the e-ticket we emailed you. Choose the SMS option and click on Submit. In case you don’t have a copy of the e-ticket either, contact our call center and our executive will assist you.

Yes, you can get the m-Ticket on the different numbers.To get the M-Ticket on the different number please contact redBus call center and our customer executive will send you the mTicket on your desired number.

Transactions on redBus are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

Not at all! A passenger can use any debit or credit card to pay for the bus ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.

There are many payment modes available to book buses on the redBus website and app. Some of these payment modes that are available for the bus ticket booking process are:Debit Card/Credit Card/ATM Cards (Visa, MasterCard, Maestro & Rupay) Net Banking (HDFC Bank, ICICI Bank, Indian Bank, Axis Bank, SBI and all major banks) UPI (Google Pay, Amazon Pay, PhonePe) Book Now, Pay Later (Simpl) Wallets (Paytm)Make sure to check the coupon code to get the discounts on bus booking online, redBus offers a lot of redDeals to book the bus ticket on budget.

Transactions on redBus will appear as REDBUS.IN, www.redbus.in in your bank statement.

Yes you can cancel bus tickets online, Most of the tickets can be canceled online. However, there are some bus tickets that can only be canceled through our call center.However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service.

To cancel the bus ticket online, you need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of bus booking and click on cancel ticket.

redBus provides a 100% refund if the bus is missed due to either redBus or its partner company's fault. However, if the bus is missed due to any other reason not directly related to redBus no refund is provided.

The refund is provided as per cancellation policy of the operator. The refund can be credited to the source of payment (Example: debit card, credit card, net banking) or credited to redBus wallet. Wallet credit can be used for bus booking in future (within 6 months of cancellation).

If your bus does not leave on time or is canceled, in such situations, you will need to consult the counter of the respective bus operators. You can also call the redBus customer care to discuss the appropriate actions.

To reschedule your bus ticket on redBus, follow these steps: Visit https://www.redbus.in/reschedule Search for your bus ticket by entering your ticket number and registered email ID. Verify your online bus ticket details and select the date to reschedule your journey. Select a bus operator, verify every detail, and make your payment if any difference in bus ticket prices needs to be cleared.

For details on Insurance of your journey after bus ticket booking, please refer to the Insurance Terms